Our Terms & Conditions
1.0. This contract is made between Auckland Express Movers (“the Movers”) and ————————- (“the Customer”). All business undertaken by the movers, including the provision if any, advice, information or other services is undertaken upon and subject to these conditions.
2.0. Auckland Express Movers accepts goods for carriage only upon these terms and conditions:
2.1 For all house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Auckland Express Movers reserves the right to modify prices as a result of incorrect volume, dimension and/or weight or access conditions e.g. stairs or balcony varying to those quoted by the customer at the time of booking. Additional charges may also be incurred for redirection, multi route, additional labour not requested, storage etc. There will be an extra charge of $125.00 for each item for any extra heavy , over sized item such as spa pool, pool tables or any commercial items etc. Note per piano will be $120. So its customer’s responsibility to inform in prior if the move includes any item of such or similar nature.
2.2 If Auckland Express Movers notices that goods are not safe to transport or insufficiently packaged and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserve the right to reject acceptance of the item/s.
2.3 The company withholds the right to delay the customer’s job by 1 hour due to any unforeseen circumstances without waiving any charges. Should the service is delayed more than one hour the customer will be informed and will then come to a mutual decision at company’s discretion.
2.4 The Customer will not give to the Movers for packing, removal or storage:
a) any article or substance which is, or is likely to be, of a dangerous, corrosive, inflammable, explosive or damaging nature, or anything likely to encourage vermin, bora, or any other pest.
b) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
c) Prohibited or stolen goods, drugs/medicines, aerosols, paints, firearms,gas cylinders and ammunition.
d) The customers will empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
e) Any animals and their cages or tanks including pets, birds or fish.
2.5 The Customer will notify Auckland Express Movers if there is not suitable and convenient access to the place from which the goods are to be removed. The Contractor may make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access.Its customer’s responsibility to provide good , safe and secure parking/access/driveway/pathway etc. to the property for truck and movers.
2.6 Obtain at your own expense, all documents, permits, and licences necessary for the removal to be completed.