1.0. This contract is made between Auckland Express Movers (“the Movers”) and ——————————————————————————————— (“the Customer”).  All business undertaken by the movers, including the provision if any, advice, information or other services is undertaken upon and subject to these conditions. 

2.0. Auckland Express Movers accepts goods for carriage only upon these terms and conditions: 

2.1 QUOTATION 

2.1.A All house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Auckland Express Movers reserves the right to modify prices as a result of incorrect volume, dimension and/or weight or access conditions e.g. stairs or balcony varying to those quoted by the customer at the time of booking. The Customer should notify Auckland Express Movers if there is not suitable and convenient access to the place from which the goods are to be removed. The Contractor can make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access. Its customer’s responsibility to provide good , safe and secure parking/access/driveway/pathway etc. to the property for truck and movers. 

2.1.B. Undeclared redirection, multi route, or additional manpower not requested, storage, etc. will incur extra charges. 

2.1.C. There will be an extra charge of $125.00 each for any extra heavy, oversized item such as double door fridge, vault/safe, spa pool, pool table, commercial items, etc. or anything alike etc. It’s the customer’s responsibility to inform Auckland Express Movers prior if the move includes any item of such or similar nature or if unsure, do not hesitate to contact Auckland Express Movers. 

2.1.D. It’s the customers responsibility to inform Auckland Express Movers of any fragile item that will require customised packaging. If unsure, please contact Auckland Express Movers. 

2.2 GOODS 

2.2.A If Auckland Express Movers notices that goods are not safe to transport or insufficiently packaged and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserve the right to reject acceptance of the item/s. 

2.2.B VALUABLES, ILLEGAL/DANGEROUS GOODS AND OTHERS 

The Customer will not give to the Movers for packing, removal or storage: 

a) any article or substance which is, or is likely to be, of a dangerous, corrosive, inflammable, explosive or damaging nature, or anything likely to encourage vermin, bora, or any other pest. 

b) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind. 

c) Prohibited or stolen goods, drugs/medicines, aerosols, paints, firearms, gas cylinders and ammunition. 

d) The customers will empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents. 

e) Any animals and their cages or tanks including pets, birds or fish. 2.3.B. Our designated arrival time is to be considered as a guide only. Various factors can affect our arrival time such as unexpected delays on previous job(s), delays caused by 

2.3 TRAVEL TIME, ARRIVAL TIME OR ESTIMATE 

2.3.A The company withholds the right to delay the customer’s job by 1 hour due to any unforeseen circumstances without waiving any charges. Should the service is delayed more than one hour the customer will be informed and will then come to a mutual decision at company’s discretion. 

traffic congestion and/or accidents, roadwork’s and/or closures, streets not on maps and/or incorrect directions supplied by customer, weather, truck breakdown, etc. 

2.3.C. Typical delays that can be avoided and/or accounted for at time of booking are; difficult vehicle access for loading, stairs, more/extra items than advised at time of booking, extra-large or odd shaped items, distances from truck to house(s), waiting for customers and/or settlement keys, poor packing of items, additional pick up and/or drop off points. 

2.3.D. Our estimate given for any particular job is provided based upon information supplied by the customer. The customer must ensure they have provided us with as much detail as possible to avoid delays which will cause the job to take longer than estimated. Please be advised that estimated quote is not a fixed quote. 

2.3.E. We are aware that settlement & access to new properties is sometimes delayed. Please ensure that you consider the dates & times of the possession of your new home when requesting dates for your removal. Prior to booking, please let us know if you need to process your settlement on the day of your move so we can arrange our team schedule for on that day. 

2.4 DOCUMENTS REQUIRED TO MOVE 

2.5 LOSS, DAMAGE

2.5.A Our services are subject to NZ Contract and Commerical Law Act of 2017. Whilst our team of movers provides highest care and attention when carrying out your move, there remains the risk of damage. Whilst the risk is low, all moving work done will be carried out at “Owners Risk”. 

2.5.B Any damage to premises, Auckland Express Movers will only compensate up to $500. However, loss/damage shall be reported while the team is still at the premises, proof of damage and receipt of repair cost shall be provided. If damage was caused by customer’s instructions / customer insisted to push through and was against our advise, we will not be liable to any loss or damage. 

2.5.C Auckland Express Movers is not liable for loss or damage caused by accident, theft, fire or explosion or other same circumstances. 

2.5.D We are not liable to any loss of damage of television, monitor, instrument, furniture, fragile items, stone/glass tables, and anything alike. (Please refer to 2.6) 

2.5.E Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered. Should our staff be instructed by the property occupier, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner. 

NOTE : FOR INTERCITY MOVING, DATE AND TIME WILL BE BASED ON WHAT WAS AGREED BY CUSTOMER AND AUCKLAND EXPRESS MOVERS MANAGEMENT 

Customer will be informed for any delay due to weather, road works or closures, accidents, ferry disruptions 

Obtain at your own expense, all documents, permits, and licences necessary for the removal to be completed. It will incur extra charges, if our team has to wait for any documentation needed from your end. 

2.6 Payment 

2.6.A Local Moving Service 

a) All residential and non-credit account moves are strictly cash, or bank transfer payment unless pre- arranged with management. With commercial office moves, we allow a maximum 7 days account. 

b) All Credit Card payments (Visa and MasterCard) will be charged a 3% fee to cover Mobile EFTPOS terminal fees and transaction fees. 

c) Auckland Express Movers reserve the right to ask for the payment before unloading the goods. 

d) If the full payment is not made when required then a late fee of $50.00 + GST applies after every 24 hours. This is in addition to what is mentioned in condition (h). 

e) All defaulting accounts will be forwarded to third party debt collectors at defaulter’s expense. 

6 Misconduct and unacceptable behaviour with any staff member(s) may result in customer’s booking being terminated at the company’s discretion. 

f) We require to pay in advance the first 1 hour to confirm the moving slot/schedule. Proof of payment should be sent to us through email. 

g) In case, customer will cancel, please notify us 7 days prior to your moving date to get the refund for initial payment. If customer request to change the date for the move, customer should notify us within 48 hours prior to moving date otherwise, we considered it cancelled and initial payment is considered as cancellation fee which is non-refundable and non-transferable. 

Changes for moving date and time is subject to availability. Any moving date and time changes are subject to availability. 

h) Full payment is required once the job has been completed. Proof of payment should be provided to the team before leaving the property. Otherwise, if the person paying is not on site, we will charge with the hourly rate while the team is waiting at the property for payment to be done. 

I) Any sort or refunds (if any) will be strictly put into the same bank account where the funds came from. Any Refund will be processed within 7 business days. 

2.6.B Intercity / Fixed quote move 

a) All residential and non-credit account moves are strictly cash, or bank transfer payment unless pre- arranged with management. With commercial office moves, we allow a maximum 7 days account. 

b) All Credit Card payments (Visa and MasterCard) will be charged a 3% fee to cover Mobile EFTPOS terminal fees and transaction fees. 

c) Auckland Express Movers reserve the right to ask for the payment before unloading the goods. 

d) If the full payment is not made when required then a late fee of $50.00 + GST applies after every 24 hours. This is in addition to what is mentioned in condition (h). 

e) All defaulting accounts will be forwarded to third party debt collectors at defaulter’s expense. 

6 Misconduct and unacceptable behaviour with any staff member(s) may result in customer’s booking being terminated at the company’s discretion. 

f) We require a 50% initial payment to confirm your booking and final 50% is required a before the scheduled loading day. Proof of payment should be shown to the movers and or send via email at booking@aucklandexpressmovers.co.nz. In case, customer will cancel, please notify us 7 days prior to your moving date to get the refund for initial payment. If customer request to change the date for the move, customer should notify us within 48 hours prior to moving date otherwise, we considered it cancelled and initial payment is considered as cancellation fee which is non-refundable and non-transferable. Changes for moving date and time is subject to availability. 

Any moving date and time changes are subject to availability. 

h) Full payment is required once the job has been completed. Proof of payment should be provided to the team before leaving the property. Otherwise, if the person paying is not on site, we will charge with the hourly rate while the team is waiting at the property for payment to be done. 

I) Any sort or refunds (if any) will be strictly put into the same bank account where the funds came from. Any Refund will be processed within 7 business days. 

2.7 Insurance

Whilst our team provides highest care and attention to your goods when carrying out your move, there remains the risk of damage, especially when handling a fragile and or large furniture and white ware items or kitchen appliances without its original packaging/unpacked. Arranging a transit insurance cover will give you peace of mind, should the unforeseen happen, you’ll be able to repair/replace your

valued goods and also be covered for any potential liabilities. If you have an existing insurance provider, you can arrange a transit insurance with them, otherwise, Auckland Express Movers can assist you with it.

Transit Insurance covers your goods in transit or when the truck is on the road and in unlikely event it involved in any kind of accident whereby your goods are damaged, then transit insurance covers full replacement of agreed value of contents either by replacement or paying out.

Claim :

a) Any claim must be lodged in writing within 24hours of the occurrence of damage or loss. Claims submitted outside this time will not be accepted.

b) There is no liability for damage if goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging.

c) There will be no liability for damage to owner packed goods. If any glass or fragile item breaks unless factory packed, or electrical appliances fail to operate after transit the company does not take any liability.

d) There will be no liability for third party damage – i.e. in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case the customer must claim directly off the insurance company of the other party.

e) In accordance with the Contract and Commercial Act, your claim will only be processed once complete payment of move has been received and acknowledged.

By accepting an email quote request or confirming the booking, you agree to the terms and conditions of Auckland Express Movers. This terms and conditions and any other moving documents (if applicable) will be considered as legal contract between you and Auckland Express Movers and that this considered “as a writing signed and authorised by You” under any applicable law or regulation. Our terms and conditions are subject to change without prior notice.